Now, from what I understand the Dell outlet laptops are already built, I don't see any exact replacements on their website, I'm sure they have other ones not on there website though. Would they try and cut corners? like give me a silver laptop instead of a black one? things like that.
Also, does anyone know long they usually take to ship out a replacement?
It's the Alienware R2 unit in my sig
Reply 1 : Dell outlet replacement
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Originally Posted by Huuy 
Does anyone know how this works? I ordered a laptop from Dell and they shipped it to the wrong address so they are getting a replacement for me.
Now, from what I understand the Dell outlet laptops are already built, I don't see any exact replacements on their website, I'm sure they have other ones not on there website though. Would they try and cut corners? like give me a silver laptop instead of a black one? things like that. Also, does anyone know long they usually take to ship out a replacement? It's the Alienware R2 unit in my sig |
Are they replacing w/a Outlet or new one? If they are replacing w/a Outlet one..it shouldn't take that long (depending on current stockage), if it is a new one you are getting that could realistically take a few weeks (unless it has been *pushed*). My new replacements have usually take about a month., but as stated if it's another Outlet replacement it shouldn't.
Be in constant contact with them regarding your order status & specs. You should have the replacement specs to view before the order is started for replacement.
Reply 2 : Dell outlet replacement
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Originally Posted by Cin'
Outlet always is prebuilt (returns, dents, never sent).....and they ship fairly fast.
Are they replacing w/a Outlet or new one? If they are replacing w/a Outlet one..it shouldn't take that long (depending on current stockage), if it is a new one you are getting that could realistically take a few weeks (unless it has been *pushed*). My new replacements have usually take about a month., but as stated if it's another Outlet replacement it shouldn't. Be in constant contact with them regarding your order status & specs. You should have the replacement specs to view before the order is started for replacement. |
Thanks for the help.
Reply 3 : Dell outlet replacement
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Originally Posted by Huuy
Yes, they are replacing an outlet with an outlet. They said it should ship out within 18 days, hopefully it doesn't take the full 18. I just got off the phone with them and they said a specialist will be calling me before they start the replacement process. The R2 is no longer in productions so hopefully I don't have to settle for less.
Thanks for the help. |
Make sure you see the specs...I believe they are waiting for something to come in to the specs..that you have. Must not have any stockage right now.
Reply 4 : Dell outlet replacement
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Originally Posted by Cin'
I hope not either..you should be getting a replacement "par" what you have/better if they don't.
Make sure you see the specs...I believe they are waiting for something to come in to the specs..that you have. Must not have any stockage right now. |
. I don't know why they can't just call up Fedex and tell them to change the shipment. It's still at the terminal, only about 2-3 hours away from me.Reply 5 : Dell outlet replacement
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Originally Posted by Huuy
Maybe I'll get an XM...
. I don't know why they can't just call up Fedex and tell them to change the shipment. It's still at the terminal, only about 2-3 hours away from me. |
I understand & it would be easier..but unfortunately Dell has shipping protocols they have to follow.
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